When we were living in Richmond, VA, we separately replaced our a/c and a/c-heat pump unit over the last 3 years, both times hiring Universal. They are excellent! Not only are they easy to work with in terms of scheduling, Steffan gives honest estimates and suggestions, and the team does a great job with installation. Russell and Scott work quickly, are quiet, and are very easy to have working in the house. I strongly recommend using Universal!